Reference

The Terms That Cover Your Account

Open an account and these terms become the one place that decides how your 66xx wallet, lobby access and support requests are handled — plain English, no legal padding.

Plain-English clausesWallet rules in one placeEligibility set by local lawRevisions dated on this page
66xx The Terms That Cover Your Account
WHERE TO ASK

Where to Ask About These Terms

Questions about a clause usually come up mid-transaction, so we keep three routes open. Live chat sits inside your account wallet area and is the quickest way to reach someone who can see your history. Email works for anything you want in writing — a copy of the terms, a closure request, a dispute over a held transfer. If the problem is a bKash, Nagad or Rocket payment that never landed, send the transaction ID from the wallet app with your message; it saves a round trip.

Team online

Live chat in your wallet

Open your account, tap the chat icon beside your balance and describe the clause you are stuck on. An agent can see your deposits, so bKash, Nagad or Rocket queries get answered without repeating yourself.

Email for written records

Anything you need on paper belongs in an email to our support address — terms copies, account closure, a disputed withdrawal. Keep the subject line short and quote the clause number so it routes correctly.

Wallet transaction ID

If a deposit or withdrawal is why you are reading these terms, attach the transaction ID from your bKash, Nagad or Rocket app. That reference lets us trace the payment and explain what the clause means.

HOW WE HANDLE DATA

Account Data, Cookies and Your Requests

Terms and privacy sit close together, so here is how we handle the parts you can check yourself. Your sign-up details, wallet history and device records live on our account system and are read by support only when you raise a query. Cookies keep the session open between the lobby and the wallet, so you are not re-entering an OTP on every tap. Ask for a copy of your data, a correction or a deletion and the request goes through the same support route as any other account matter — you get a written reply, not a form letter.

What we store

Your name, mobile number, wallet references and play history sit in the account record. We keep the bKash, Nagad or Rocket transaction IDs so a dispute can be traced later.

Cookies on the lobby

Session cookies hold your login while you move between slots and the wallet page. Clearing them signs you out, which is what you want on a shared phone in a Dhaka flat.

Keeping it yours

Your password and the OTP sent to your mobile number are yours alone. If someone else asks for that code, the request breaks these terms — change the password and tell support straight away.

Retention and removal

Records stay while the account is open and for the period we must keep transaction evidence afterwards. Ask support to close the account and state what you want deleted; we confirm in writing.

Questions About These Terms, Answered

These are the clauses people email us about most, answered the way support would answer them. If your situation is not here, the chat button in your wallet gets you a human who can read your account and quote the exact wording.

Yes. Ticking the box at sign-up is the acceptance, and the same terms apply every time you log in afterwards. If you do not agree with any clause, do not complete the registration.

Money must come from a wallet or bank account in your own name, because we match sender to account holder at verification. A transfer from anyone else stays held until we know whose funds they are.

It depends on which clause. A wrong name can be corrected; sharing an OTP or running two accounts can lead to suspension and the balance returned through your original bKash, Nagad or Rocket wallet.

We post the revised text here with a new effective date, and a message goes to the mobile number on your account. Log in after that date and the updated version applies to you.

Availability depends on your own local law and eligible regions, so these terms cannot promise access everywhere. Check what applies where you live before you register, and close the account if that position changes.

Yes. Write to support from the email address registered on your account and ask for the current terms as a document. We send the version live on this page, dated, so you know it matches.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.